Course description
This course provides an in-depth overview of the hospitality industry, including its key sectors such as lodging, food and beverage, travel and tourism, and event management. Students will explore the principles and practices of hospitality operations, customer service excellence, leadership, marketing, and financial management within a global context. The course emphasizes the importance of guest satisfaction, ethical practices, sustainability, and innovation in the delivery of hospitality services.
By the end of the course, students will gain the practical skills and theoretical knowledge required to succeed in supervisory and managerial roles within the hospitality industry.
Topics Include:
- Introduction to the hospitality and tourism industry
- Hotel and lodging operations
- Food and beverage management
- Customer service and guest experience
- Hospitality marketing and sales
- Financial and human resource management
- Sustainable and ethical practices
- Trends and technology in hospitality
Learning Outcomes:
- Upon successful completion of this course, students will be able to:
- Understand the structure and functioning of various hospitality sectors.
- Apply management principles to real-world hospitality scenarios.
- Analyze customer service strategies and their impact on guest satisfaction.
- Develop business and marketing plans for hospitality organizations.
- Demonstrate awareness of global trends and sustainability in hospitality.
- Teacher: Admin User